Occasionally participants may not be able to attend your event and will want to request a refund. To help you manage these requests we have two developed two methods which we have detailed below.
1) Manual Requests
If you don't have a refund policy and would like to review each request manually then this is the option for you. Participants will see a 'request refund' button within their order page, this will allow participants to write you a custom message which we will deliver to you on email and display for you to see within your event message board. You can then reply and should you wish to issue a refund this can be done at the same time.
2) Automatic refunds
If you have a refund policy and don't want the hassle of dealing with refund requests then this is the option for you. Set up a refund policy by creating up to three refund rules.
Once this is set up participants will see a 'request refund' button within their orders page. When they click this they will see the refund policy and what is currently available for them to claim. Refunds are processed automatically based on the policy you create. When a refund is processed it will be visible for you to see within the order page.
We strongly recommend detailing your refund policy within the terms and conditions for your event.
For more information or help in setting up a refund policy please email firstname.lastname@example.org