Participant - Claiming a ticket from a deferral

Claim a ticket from a deferral 

If you have a ticket which has been deferred then you'll be able to claim another ticket from within your EtchRock account. The below article explains how to claim a ticket.

Note: If the ticket you are claiming costs more than the original, then you will be required to pay the difference.  

How to claim a ticket from a deferral 

Step 1 - You will receive a deferral email with a link to your existing order. Click on the link in the email or log in to your EtchRock account and navigate to your existing order. 

Step 2 - Once you have opened your original order, you will see a 'deferred' badge on the ticket which has been deferred, below this will be a 'claim ticket' button, which you will need to click on. 

Step 3 - You'll then be able to select from a list of events available.

Note: If you don't see the event you are looking for it may be that the event organiser hasn't yet published the event. We advise checking their website for updates. 

Step 4 - Once you have selected the event we'll then show you a dropdown of available tickets. 

That's it, you'll then be able complete the order and we'll email you your new ticket. 

For help please email [e-mail]