EtchRock helps to facilitate refunds through the EtchRock platform. To help you manage these we have two developed two refund methods which we have detailed below.
Manual refunds - You must send a refund request and the event organiser. They will then manually issue a refund according to their refund policy.
Automatic refunds - You are able to process the refund yourself. During the refund process you are
Note: Event organisers can disable refunds, in this case please use the 'Contact organiser' link and send the event organiser a message.
How to request a refund
To request/process a refund please follow the below steps.
1) Go to My Orders
2) Click on the 'order details' containing your ticket
3) Click 'request refund'
4) Manual refunds - You must then send a refund request and the event organiser. They will then manually issue a refund according to their refund policy. Please ensure you select the tickets or merchandise you wish to receive the refund for.
For help please email firstname.lastname@example.org