Reconciling EtchRock payments to your Stripe Payout
This support page illustrates how to reconcile your event sales on EtchRock to your Payouts that you receive from Stripe.
The figures that you'll be able to reconcile are Stripe Gross Payout to the EtchRock Gross amount on our statement.
How to reconcile your payouts
Step 1 - Choose the payout figure within Stripe that you would like to reconcile
From Stripe, you are able to choose how frequently you receive your payouts. For the purpose of this illustration, it is assumed that payouts are received weekly, but the same principles apply whether you have chosen daily or monthly.
Within Stripe, select the payout (by clicking on it) that you would like to view. You will see an overview of your payment:
When you scroll down you will also see a 'Summary' section:
It is from this Summary section that we are able to reconcile back to our EtchRock reporting.
Step 2 - Download the EtchRock statement
Within EtchRock, go 'Manage My Events' from the menu on the left hand side. Select your event by clicking 'Manage Event', then 'Manage Participants' from the menu on the left hand side. Then navigate to 'Reports'.
Scroll to the bottom of the page & the last report on the page is the 'Overall Sales Report'. Under this report, from the drop down select 'Custom Date Range' & input the dates for the week of the Stripe Payout you are reviewing. Click 'Export Summary' & the report will download.
On the EtchRock report that has downloaded, this will illustrate all transactions that have taken place in the time frame as selected, including new orders, refunds & transfers.
From the image of the EtchRock report as above, the line for 'Gross Event Sales' matches up with the Gross amount in the Charges line in the Stripe Summary as above.
The 'Refunds Processed' amount from the EtchRock Report matches up with the Gross amount in the Refunds line on the Stripe Summary as above.
For help please email firstname.lastname@example.org