Participant - How to view the emails that have been sent to me for an order I made on EtchRock

If you have purchased a ticket on the EtchRock platform you'll likely have received system emails from EtchRock (booking confirmation) and custom emails from the event organiser that are related to the order. If you have deleted these emails, don't worry, you can view them within your EtchRock account. Follow the below steps to locate these. 

To find emails sent for an order placed within your EtchRock account, please follow the below steps.

1) Go to My Orders

 

2) Click on the 'order details' containing your ticket

 

3) Click 'Received email', this will load a popup. 

4) On the popup you'll see all of the email communication sent related to the order. Click 'Open' to view each email separately. 

 

That's it, for help please email [e-mail]