EtchRock helps to facilitate refunds through the EtchRock platform. To help you manage these we have two developed two refund methods which we have detailed below.
Refund Methods
Manual refunds - You must send a refund request and the event organiser. They will then manually issue a refund according to their refund policy.
Automatic refunds - You are able to process the refund yourself. During the refund process you are
Note: Event organisers can disable refunds, in this case please use the 'Contact organiser' link and send the event organiser a message.
How to request a refund
To request/process a refund please follow the below steps.
1) Go to My Orders
2) Click on the 'order details' containing your ticket

3) Click 'request refund'

4) Manual refunds - You must then send a refund request and the event organiser. They will then manually issue a refund according to their refund policy. Please ensure you select the tickets or merchandise you wish to receive the refund for.

For help please email support@etchrock.com
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